Training Manager

Training Manager London

Summary

A Training Manager is required for a Financial Services organisation based in London. The successful Training Manager will be responsible for delivering our client's Retail Training strategy and ensure its implementation within budget and agreed timeline.

Client Details

A Financial Services Organisation based in London

Description

The successful Training Manager will be responsible for delivering our client's Retail Training strategy and ensure its implementation within budget and agreed timeline.

The key requirements for the role will include:

Responsibility for end-to-end training design and delivery for all relevant levels. The aspect of training will cover inductions, commercial training, product training, soft skills, coaching and any other relevant and required technical skills
Work closely with all Area Managers, HR Department, and Performance Coaches to ensure all relevant staff are trained to a high standard
Identify areas for improved efficiency and make recommendations
Set and agree annual Retail Training KPIs with the Retail Director
Benchmark with competitors in the industry to consistently improve Retail standards
Design competency framework
Write/ update any relevant recruitment selection processes
Design, deliver and implement relevant induction programme in conjunction with the Area Managers and HR Department
Implement and incorporate all Government Training initiatives e.g. skills for life, NVQs for development of staff
Design and delivery product training, relevant/required technical and soft skills training and ensure all staff are coached on all products and receive ongoing training
Design and write the training manuals, update them in accordance with changes to the external or internal governance, regulations, technical software changes, retail product and services updates
Design and deliver refresher training for existing staff in conjunction with the relevant teams
Design and deliver training for newly promoted staff in conjunction with the relevant teams
Ensure all design and delivery is within agreed budgets
Regular travel to the all sites to understand the needs of the local business and offer adequate training solutions
Attend events related to Retail/Financial Services for ongoing improvement or regular updates
Undertake all reasonable duties and responsibilities for the effective support of the business
You are required to ensure all Health & Safety regulations are adhered to within Company guidelines.
You will undertake any reasonable requests by the Company in order to fulfil the role criteria and/or business objectives.

Profile

Previous work experience in a similar role and environment
Ability to communicate effectively across all levels across the organisation
Manage relationships with key stakeholders
High level of attention to detail
Flexible
Methodical
Good admin skills
Proactive
Good presentation skills
Understanding of the retail industry
Relevant training qualification/degree or equivalent
Secondary education or equivalent
Proactive
Team player
Confident
Innovative and forward thinking

Job Offer

A competitive package dependent on experience

LocationLondonSalary£1 per annumDuration12Reference13423271/001Contact NameAdrian Dawson

Summary

A Training Manager is required for a Financial Services organisation based in London. The successful Training Manager will be responsible for delivering our client's Retail Training strategy and ensure its implementation within budget and agreed timeline.

Client Details

A Financial Services Organisation based in London

Description

The successful Training Manager will be responsible for delivering our client's Retail Training strategy and ensure its implementation within budget and agreed timeline.

The key requirements for the role will include:

Responsibility for end-to-end training design and delivery for all relevant levels. The aspect of training will cover inductions, commercial training, product training, soft skills, coaching and any other relevant and required technical skills
Work closely with all Area Managers, HR Department, and Performance Coaches to ensure all relevant staff are trained to a high standard
Identify areas for improved efficiency and make recommendations
Set and agree annual Retail Training KPIs with the Retail Director
Benchmark with competitors in the industry to consistently improve Retail standards
Design competency framework
Write/ update any relevant recruitment selection processes
Design, deliver and implement relevant induction programme in conjunction with the Area Managers and HR Department
Implement and incorporate all Government Training initiatives e.g. skills for life, NVQs for development of staff
Design and delivery product training, relevant/required technical and soft skills training and ensure all staff are coached on all products and receive ongoing training
Design and write the training manuals, update them in accordance with changes to the external or internal governance, regulations, technical software changes, retail product and services updates
Design and deliver refresher training for existing staff in conjunction with the relevant teams
Design and deliver training for newly promoted staff in conjunction with the relevant teams
Ensure all design and delivery is within agreed budgets
Regular travel to the all sites to understand the needs of the local business and offer adequate training solutions
Attend events related to Retail/Financial Services for ongoing improvement or regular updates
Undertake all reasonable duties and responsibilities for the effective support of the business
You are required to ensure all Health & Safety regulations are adhered to within Company guidelines.
You will undertake any reasonable requests by the Company in order to fulfil the role criteria and/or business objectives.

Profile

Previous work experience in a similar role and environment
Ability to communicate effectively across all levels across the organisation
Manage relationships with key stakeholders
High level of attention to detail
Flexible
Methodical
Good admin skills
Proactive
Good presentation skills
Understanding of the retail industry
Relevant training qualification/degree or equivalent
Secondary education or equivalent
Proactive
Team player
Confident
Innovative and forward thinking

Job Offer

A competitive package dependent on experience

Apply now

View the original article here

Ignorance is NOT bliss!

Before you point out the obvious, I knooooow that I don’t work in the education sector… but on this occasion I think that it really is a worthwhile investment of time to take a closer look at a 2009 OFSTED report.

Essentially the OFSTED report finds that there is a greater online risk to individuals whose schools use ‘locked down systems’ than for those students whose schools allow them but alongside the provision of education surrounding their safe use.

But let’s be honest here, the students will be using these sites & tools from their own devices be it mobile or home based regardless or whether they are blocked in schools or not, so the risk is still as prevalent despite the school blocking the site. All the school has done is prevent a risk arising from use of their machines.

Alternatively, if the school provides education around safe practice of the tool, then that education stands the student in good stead regardless of the device or location that the student is accessing it from. In addition the school has a whole new resource available at its finger tips, whilst also providing students the opportunity to become introduced to, develop and extend their digital literacies.

Now if you recall at the beginning of this blog post I acknowledged that I didn’t work in the education sector, but I do work in a sector that relies upon educational activities (let’s be honest, which sector doesn’t?), so this report held particular interest for me, particularly when I read it like this…

Essentially the OFSTED report common sense finds that there is a greater online risk to individuals employees whose schools employers block websites than for those students employees whose schools employers allow them but alongside the provision of education surrounding their safe use.

But let’s be honest here, the students employees will be using these sites & tools from their own devices be it mobile or home based regardless or whether they are blocked in schools in organisations or not, so the risk is still as prevalent despite the school employer blocking the site. All the school employer has done is prevent a risk arising from use of their machines.

Alternatively, if the school organisation provides education around safe practice of the tool, then that education stands the student employee in good stead regardless of the device or location that the student employee is accessing it from. In addition the school employer has a whole new resource available at its finger tips, whilst also providing students employees the opportunity to become introduced to, develop and extend their digital literacies.

I’ve lost count of the amount of times somebody has told me that “Industry should be leading education” (normally quoted when I reference how far many educational establishments are ahead in terms of using learning technologies when compared to many typical employers), however on this occasion let’s just take a leaf (or several) out of the OFSTED report and let’s start recognising that our employees are just as capable of leaking commercially sensitive or security restricted material from ‘open’ systems, so why not start unblocking these sites, but couple it with some guidance and support on how to use them safely.

What do you think?

Ramblings of a mad man, or am I on to something?

Do your organisations block sites on these sorts of grounds? If so, why not suggest an initiative involving an education programme around some of the sites and see if the powers that be, buy into it?

Let me know how you get on…

View the original article here

Leadership & Learning Executive

Leadership & Learning Executive London

Championing innovative approaches to leadership learning, you’ll help to ensure the future for British Airways is stronger than ever. Your remit will have a truly global scope. As one of the leading brands in aviation, we have 44,000 staff based in a range of countries. Their specialties range from customer service to IT and commerce. We’ll look to you to ensure everyone’s leaders benefit from excellent learning and development provision, so we can all fulfil our promise ‘To Fly. To Serve.’

You will work with closely with a wide range of people – from HR and Finance Business Partners, to subject matter experts and, of course, leadership and management learning delegates. Taking care to find out what our business needs, you will scope, design and deliver business-wide learning solutions. Building leadership capability and behaviours, you will help to power high performance worldwide. You’ll also enjoy the opportunity to help Global Learning Academy colleagues create brand new leadership initiatives. Benchmarking trends and supplier knowledge, you’ll make sure everything you do is cutting edge.

To join us, you’ll need to demonstrate a track record of managing end-to-end learning and development with proven ROI. Your expertise spans everything from partnering and consulting, through to design, delivery and evaluation. Ideally, you will be accredited and experienced in the use of psychometrics such as MBTI, SDI and Hogan’s. You’ll certainly be an innovative thinker and a creative problem solver, with impressive influencing and coaching skills and a naturally collaborative approach.

To apply, please click on the apply link to visit our website.

LocationLondonSalaryCompetitive salaryReferenceUKWTS572Contact NameRecruitment

Championing innovative approaches to leadership learning, you’ll help to ensure the future for British Airways is stronger than ever. Your remit will have a truly global scope. As one of the leading brands in aviation, we have 44,000 staff based in a range of countries. Their specialties range from customer service to IT and commerce. We’ll look to you to ensure everyone’s leaders benefit from excellent learning and development provision, so we can all fulfil our promise ‘To Fly. To Serve.’

You will work with closely with a wide range of people – from HR and Finance Business Partners, to subject matter experts and, of course, leadership and management learning delegates. Taking care to find out what our business needs, you will scope, design and deliver business-wide learning solutions. Building leadership capability and behaviours, you will help to power high performance worldwide. You’ll also enjoy the opportunity to help Global Learning Academy colleagues create brand new leadership initiatives. Benchmarking trends and supplier knowledge, you’ll make sure everything you do is cutting edge.

To join us, you’ll need to demonstrate a track record of managing end-to-end learning and development with proven ROI. Your expertise spans everything from partnering and consulting, through to design, delivery and evaluation. Ideally, you will be accredited and experienced in the use of psychometrics such as MBTI, SDI and Hogan’s. You’ll certainly be an innovative thinker and a creative problem solver, with impressive influencing and coaching skills and a naturally collaborative approach.

To apply, please click on the apply link to visit our website.

Apply now

View the original article here

Senior Learning & Development Manager - Commercial

Description

From a secret recipe to a bold idea and very proud traditions, we build the future. Coca-Cola Enterprises (CCE) manufactures, distributes, sells and markets some of the world’s strongest brands in non-alcoholic beverages. We are part of Coca-Cola Enterprises Inc, the leading Western European marketer, distributor, and producer of bottle and can non-alcoholic refreshments and the world’s third-largest independent Coca-Cola bottler. Some of the brands you will find in our portfolio are Coca-Cola®, Fanta®, Powerade®, Glaceau Vitaminwater®, Monster® and Caprisun®.

Leading brands, great people, growth and the reward that comes with it: the raw materials for success are right here. But still, success depends on our skilled management sharing thirst: a thirst for getting more and better from our people and systems, a thirst for pushing limits, and a thirst for the rigour and challenge of a fast moving business.

Do you have a personality with the power to influence and connect?
Can you sustain the pace to keep on growing?
Will you make an impact with your desire to win?

Senior Learning and Development Manager

Permanent

What you become a part of

• Leading a team to consult, design & deliver learning solutions for the Commercial Function across Europe
• To design solutions through internal or external methods that delivers a performance improvement through effective learning and development.
• To lead the deployment of quality learning solutions for the Commercial Functions
• Front Line Account Manage the Commercial HRBP teams as appropriate
• Line Manage a team of European L&D Managers

What to expect

• Consult and design solutions through internal or external resources to deliver a quality solution for our customers
• Work with L&D Services to review effectiveness of solution and evaluate ROI.
• Line management of L&D Managers to ensure all solutions are delivered on time and to agreed objectives
• Proving a first class L&D service to the European Sales and Marketing Team
• Delivering the budget and management of vendors
• Full implementation of the L&D Commercial Plan
• Managing design feedback from facilitators/L&D Managers
• Managing relationships with HRBPs and Commercial Stakeholders
• Delivery of quality L&D projects on time, in budget and meeting the business needs
• Performance management of L&D Managers
• Budgetary management

Job Activities

• Partner the HRBP for Commercial European Teams to deliver key projects and initiatives from a professional L&D perspective
• Using internal consultancy methodology, design and deliver a learning solution that delivers the requested business need and raises performance/capability.
• Lead key internal L&D projects to improve business performance and build the capability of our people
• Lead work with the L&D Services/ field L&D team to ensure an effective implementation plan for rollout.
• Build and maintain positive external contacts to keep up to date with the external market and latest trends in L&D.
• Apply project management methodology to manage and monitor progress on development solutions.
• Be responsible for the budget in line with design/implementation costings and travel expenditure
• Identify and evaluate future trends within the Development ‘market’.
• Liaise with the Instructional design team where required
• Lead the L&D Design to deliver quality L&D solutions with pace, efficiency and creativity
• Deliver senior training where required.
• Manage queries from facilitators on course content and feed through to the relevant L&D Manager
• Ensure sufficient supplies of materials are available to meet the plan
• Review evaluation feedback, define appropriate actions and progress
• Line manage and deliver the ‘My Development Experience’ for L&D Managers and ensure appropriate resource and capability levels within the team
• Continuously assess the quality assurance activities to ensure the standard of delivered training is in line with requirements. Coach as appropriate to improve standards
• Act as point of reference for, and supply expert advice to facilitators with regard to course delivery
• Identify where learning products may require update/maintenance, action or feed through as appropriate
• Deputise for the AD Commercial as necessary

Qualifications

What we expect of you

Experience in applying organisation development solutions in a cross matrix organisationExtensive L&D design and delivery expertiseExperience in leading large scale, complex projects from an L&D perspectiveStrong theoretical understanding of Learning development and how to apply in a pragmatic way to deliver an effective result for the customerProven track record of large scale, remote team managementExcellent internal consulting skillsProject management skillsExcellent communication and facilitation skillsPsychometric assessment tools - advantageousCIPD or country equivalent – preferredEuropean Travel 15-30%

Application

If this role is of interest to you, please upload a recent copy of your CV below and a member of the Talent Acquisition team will be in touch.

www.cokecce.com/careers

We believe that equal opportunities means inclusion, diversity and fair treatment for all.

Apply now

View the original article here

Senior Learning & Development Manager - Commercial

Description

From a secret recipe to a bold idea and very proud traditions, we build the future. Coca-Cola Enterprises (CCE) manufactures, distributes, sells and markets some of the world’s strongest brands in non-alcoholic beverages. We are part of Coca-Cola Enterprises Inc, the leading Western European marketer, distributor, and producer of bottle and can non-alcoholic refreshments and the world’s third-largest independent Coca-Cola bottler. Some of the brands you will find in our portfolio are Coca-Cola®, Fanta®, Powerade®, Glaceau Vitaminwater®, Monster® and Caprisun®.

Leading brands, great people, growth and the reward that comes with it: the raw materials for success are right here. But still, success depends on our skilled management sharing thirst: a thirst for getting more and better from our people and systems, a thirst for pushing limits, and a thirst for the rigour and challenge of a fast moving business.

Do you have a personality with the power to influence and connect?
Can you sustain the pace to keep on growing?
Will you make an impact with your desire to win?

Senior Learning and Development Manager

Permanent

What you become a part of

• Leading a team to consult, design & deliver learning solutions for the Commercial Function across Europe
• To design solutions through internal or external methods that delivers a performance improvement through effective learning and development.
• To lead the deployment of quality learning solutions for the Commercial Functions
• Front Line Account Manage the Commercial HRBP teams as appropriate
• Line Manage a team of European L&D Managers

What to expect

• Consult and design solutions through internal or external resources to deliver a quality solution for our customers
• Work with L&D Services to review effectiveness of solution and evaluate ROI.
• Line management of L&D Managers to ensure all solutions are delivered on time and to agreed objectives
• Proving a first class L&D service to the European Sales and Marketing Team
• Delivering the budget and management of vendors
• Full implementation of the L&D Commercial Plan
• Managing design feedback from facilitators/L&D Managers
• Managing relationships with HRBPs and Commercial Stakeholders
• Delivery of quality L&D projects on time, in budget and meeting the business needs
• Performance management of L&D Managers
• Budgetary management

Job Activities

• Partner the HRBP for Commercial European Teams to deliver key projects and initiatives from a professional L&D perspective
• Using internal consultancy methodology, design and deliver a learning solution that delivers the requested business need and raises performance/capability.
• Lead key internal L&D projects to improve business performance and build the capability of our people
• Lead work with the L&D Services/ field L&D team to ensure an effective implementation plan for rollout.
• Build and maintain positive external contacts to keep up to date with the external market and latest trends in L&D.
• Apply project management methodology to manage and monitor progress on development solutions.
• Be responsible for the budget in line with design/implementation costings and travel expenditure
• Identify and evaluate future trends within the Development ‘market’.
• Liaise with the Instructional design team where required
• Lead the L&D Design to deliver quality L&D solutions with pace, efficiency and creativity
• Deliver senior training where required.
• Manage queries from facilitators on course content and feed through to the relevant L&D Manager
• Ensure sufficient supplies of materials are available to meet the plan
• Review evaluation feedback, define appropriate actions and progress
• Line manage and deliver the ‘My Development Experience’ for L&D Managers and ensure appropriate resource and capability levels within the team
• Continuously assess the quality assurance activities to ensure the standard of delivered training is in line with requirements. Coach as appropriate to improve standards
• Act as point of reference for, and supply expert advice to facilitators with regard to course delivery
• Identify where learning products may require update/maintenance, action or feed through as appropriate
• Deputise for the AD Commercial as necessary

Qualifications

What we expect of you

Experience in applying organisation development solutions in a cross matrix organisationExtensive L&D design and delivery expertiseExperience in leading large scale, complex projects from an L&D perspectiveStrong theoretical understanding of Learning development and how to apply in a pragmatic way to deliver an effective result for the customerProven track record of large scale, remote team managementExcellent internal consulting skillsProject management skillsExcellent communication and facilitation skillsPsychometric assessment tools - advantageousCIPD or country equivalent – preferredEuropean Travel 15-30%

Application

If this role is of interest to you, please upload a recent copy of your CV below and a member of the Talent Acquisition team will be in touch.

www.cokecce.com/careers

We believe that equal opportunities means inclusion, diversity and fair treatment for all.

Apply now

View the original article here

HR Programme Management Trainer/Coach

HR Programme Management Trainer/Coach London This is a great opportunity to join a leading FTSE 100 company and be at the heart of a CEO sponsored strategic change programme impacting over 4,000 people. 

The successful hire will be responsible for training design, development and delivery, and coaching and mentoring of individuals who are to achieve Prince2, MSP and MoP accreditations. The role will appeal to highly accredited Programme/Project Managers and existing Programme Manager Coaches/Trainers.

Key responsibilities: 

Developing learning pathway.Designing and Developing training courses for all levels of Prince2, MSP, MoP.Designing and building an accredited training framework and in-house system (along with future proofing).Coaching (senior) individuals through portfolio development and accreditation certification.Maintenance and improvement of learning pathway.Delivering key training modules.Experience and qualifications required:  

An experienced coach who is able to get the best from teams.Expert in the practical application of collaborative, end-to-end, customer focused approaches (Lean).Expert in the use of forensic, analytical methods e.g. Six Sigma.Strength of character to operate effectively at all levels of an organisation – evidence of dealing with senior management is essential (MD, FD, GMs).Substantial PM / delivery experience: leads on managing scope of project, delivers own and supervised work, creates and manages project plan, conducts on-going reviews of timelines, flags issues, drives communication etc.Graduate with a 2:1 or higher.This will be a challenging role and applicants will need to be self-starters with a high level of motivation. It will suit exceptionally talented and ambitious individuals thanks to the opportunity being a spring board providing the successful hire with the opportunity to build a senior-level network internally and, subsequently, progressing their career internally. 

On offer is a competitive base salary up to £80,000 + £4,800 car allowance + bonus + benefits.  

Interested candidates should send a concise Curriculum Vitae quoting reference AQC3849 and confirm current package details.

LocationLondonSalaryto c.£80,000 + £4,800 car allowance + bonus + benefits. ReferenceAQC3849Contact NameMinesh GhelaniThis is a great opportunity to join a leading FTSE 100 company and be at the heart of a CEO sponsored strategic change programme impacting over 4,000 people. 

The successful hire will be responsible for training design, development and delivery, and coaching and mentoring of individuals who are to achieve Prince2, MSP and MoP accreditations. The role will appeal to highly accredited Programme/Project Managers and existing Programme Manager Coaches/Trainers.

Key responsibilities: 

Developing learning pathway.Designing and Developing training courses for all levels of Prince2, MSP, MoP.Designing and building an accredited training framework and in-house system (along with future proofing).Coaching (senior) individuals through portfolio development and accreditation certification.Maintenance and improvement of learning pathway.Delivering key training modules.Experience and qualifications required:  

An experienced coach who is able to get the best from teams.Expert in the practical application of collaborative, end-to-end, customer focused approaches (Lean).Expert in the use of forensic, analytical methods e.g. Six Sigma.Strength of character to operate effectively at all levels of an organisation – evidence of dealing with senior management is essential (MD, FD, GMs).Substantial PM / delivery experience: leads on managing scope of project, delivers own and supervised work, creates and manages project plan, conducts on-going reviews of timelines, flags issues, drives communication etc.Graduate with a 2:1 or higher.This will be a challenging role and applicants will need to be self-starters with a high level of motivation. It will suit exceptionally talented and ambitious individuals thanks to the opportunity being a spring board providing the successful hire with the opportunity to build a senior-level network internally and, subsequently, progressing their career internally. 

On offer is a competitive base salary up to £80,000 + £4,800 car allowance + bonus + benefits.  

Interested candidates should send a concise Curriculum Vitae quoting reference AQC3849 and confirm current package details.

Apply now

View the original article here

Video Games and Motivation

Published on May 14, 2014, 12:38 pm Written by Matthew Guyan

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Every year globally, people spend huge amounts of money and time playing video games. Most people who engage in video game play choose to do so voluntarily, because it is fun and they enjoy it. This makes it an intrinsically motivating activity.

Research into video game play has tended to focus on either the positive effects e.g. a sense of efficacy or improved learning or the negative effects e.g. lower productivity or violent tendencies on players1. However, some studies have examined the motivating effects of video games, albeit from different perspectives.

Sherry and Lucas2 found that players engage in video games to access one or more of the following psychological states:

Competition: the experience of defeating othersChallenge: the experience of success following effortDiversion: to escape an experience of stressFantasy: to experience novel or unrealistic stimuliSocial interaction: to have a social experienceArousal: to experience activated positive emotions

According to Yee3, people who play Massively-Multiplayer Online Role-Playing Games (MMORPG) e.g. Star Wars Galaxies, were motivated by three main areas while playing (made up of 10 sub-components):

Achievement:

Advancement: rapid progression, gaining power, accumulating wealth or statusMechanics: analysing the rules and system in order to optimise character performanceCompetition: a desire to challenge and compete with others

Social:

Socialising: including helping others, making friends, chatting with other playersRelationships: developing long-term relationships, finding and giving support to othersTeamwork: collaborating with others, achieving as a group.

 Immersion:

Discovery: exploring the game world, finding hidden things within the gameRole-Playing: creating a character back-story, interacting with other charactersCustomisation: the ability to create the appearance of the characterEscapism: providing an escape from real-life problems

Research by Ryan, Rigby and Przybylski4 into the motivation to play video games (regardless of the game type) found that motivation is accounted for by how well the game satisfies our three basic psychological needs:

Autonomy – the extent to which the game provides      flexibility over movement and strategies, choice over task and goals, and      rewards that provide feedback and not control.Competence – the extent to which tasks provide      ongoing challenges and opportunities for feedback.Relatedness – the extent to which the game provides      interactions between players.

In addition to need satisfaction, their research also found that:

Presence – the extent to which the player feels within the game environment as opposed to being outside the game manipulating the controls, and

Intuitive controls – the extent to which the controls make sense and don’t interfere with feelings of presence, were also important as they allow players to focus on game play and access the need satisfaction provided by the game.

Contexts that satisfy these basic needs will support people’s actions, resulting in more optimal motivation and positive outcomes. Therefore, we should design our eLearning experiences to support the autonomy, competence and relatedness needs of our learners.

Gamification is a technique that aims to replicate the motivational pull of video game play and apply it to eLearning experiences. While gamification has been met with some criticism, it seems that it’s more the application that is the problem rather than the technique itself. In order to successfully gamify an eLearning course we need to satisfy people’s basic psychological needs. If we look at popular video games over time such as Sonic the Hedgehog, Super Mario, Angry Birds, Guitar Hero, Wii Sports, Donkey Kong, World of Warcraft or Space Invaders, we can see how they satisfy these needs and use similar approaches to our own eLearning design.

Here are some examples of the game design elements used by these popular games and how they apply to each of our psychological needs:

Autonomy:

Allowing players to make meaningful choices that have consequencesProviding players with more than one way to reach their goalAllowing players to customise their environment e.g. choosing a character

Competence:

Making the rules and goals for players clear and structuredAllowing multiple opportunities to complete parts of the game to allow players to build their competenceRequiring players to frequently make decisions to keep the game moving forwardMeasuring player performance in multiple waysIncreasing the difficulty as the player progresses through the gameLinking progression (the reward) to player competenceProviding players with constant and varied feedback and supportAllowing players to review or replay earlier parts of the game

Relatedness:

Providing space/areas for player interaction and discussionProviding opportunities for player collaboration e.g. a group quest or challenge

Popular games use different combinations of game design elements in order to keep people motivated to play. If you substitute ‘player’ with ‘learner’, from the above list, you will see how gamification can be incorporated into your eLearning experiences. Once the mechanics are selected (based on the needs of learners), designers can then look to incorporate the aesthetic elements of game design in order to create presence and intuitive control/navigation which will support the game mechanics.

Motivation plays an important role during eLearning experiences and our challenge is to create eLearning that our learners want to engage in. While it does require more effort in the design, gamification is a technique that, if used correctly, can improve the motivation of all learners who experience gamified eLearning.

References

1 & 4 Ryan, R. M., Rigby, C. S & Przybylski, A. K., (2006). The motivational pull of video games: a self-determination theory approach. Motivation and Emotion.  30, 347-364.

2 Przybylski, A. K., Rigby, C. S. & Ryan, R. M. (2010) A motivational model of video game engagement. Review of General Psychology. 14 (2), 154-166.

3 Yee, N. (2006). Motivations for play in online games. CyberPsychology & Behaviour. 9 (6), 772-775.

About Matthew Guyan:
Matt has been working in the learning and development field for almost 7 years and has experience as a classroom facilitator, workplace assessor and most recently as an instructional designer (for e-learning and classroom environments). Matt has a keen interest in a number of learning related areas including human cognitive architecture, motivation, performance support, informal learning and social media. He’s also completing a Master of Education in Educational Psychology at the University of NSW. http://learningsnippets.wordpress.com/

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Learning & Development Business Partner - North East

Learning & Development Business Partner - North East Home Based, Areas covered: Felling, Northumberland, County Durham, Tyne & Wear, Teeside, and North Yorkshire.

With extensive experience of best practice L&D delivery solutions, you are ready to develop your career in a business that will encourage your insight and input, welcome your ideas and act on them. That business is AkzoNobel. Home to the Dulux Super Brand and world class products including Sikkens, Cuprinol and Polycell, we are looking for a senior level L&D professional to lead and manage the deployment of our UK L&D strategy. This is a high profile role within our business, part of a new global L&D operating model combining global aligned programs with local bespoke initiatives.
We operate in a number of important market segments ranging from buildings and infrastructure to transport, industrial and consumer goods. We’re also the sector leader in sustainability and number one in the renowned Dow Jones Sustainability Index. We are also named amongst the Top Employers in the UK.  You can’t make a great impact like this without having great people. We want to be the best – to use our leading market positions to deliver a leading performance – and for that, we need the best.  Is that you?
As the Learning & Development Business Partner for the North East you will provide high level Account Manager consultation support for this region. Working alongside senior local HR Business Partners you will be responsible for developing and implementing L&D strategic plans for each business.  You will analyse skill gaps, gain insight of key development needs and challenges and formulate plans to improve internal capability, people engagement and performance.  As the Subject Matter Expert on a country-wide basis for Commercial L&D Capability, you will partner with global and local commercial excellence teams to provide high level L&D consultation to drive people capability within UK Commercial functions. 

Degree qualified (or equivalent experience) you will have proven high level experience in L&D strategy at senior level and be a competent high level facilitator.  Ideally a CIPD (or equivalent) member with a recognised coaching qualification would be an advantage. You will be commercially astute, results focussed and a team player.  You will champion and drive the transition to a learning culture and self-managed development.  You will be effective at analysing needs and devising cohesive solutions, great at motivating and engaging diverse audiences and be a skilled influencer.

At AkzoNobel, we believe we can only grow our business as fast as we grow our people, so if you want to be L&D Business Partner in a business that will invest in you and give you the opportunity to develop please apply below.

AkzoNobel. Where your ideas go far.

LocationHome Based, Areas covered: Felling, Northumberland, County Durham, Tyne & Wear, Teeside, and North Yorkshire.SalaryCompetitive Salary & Benefits - up to 10% company bonus, company car, 25 days annual leave, pension, BUPA health insurance, 50% discount on our products.DurationPermanent full timeReference1400063EContact NameN/A

With extensive experience of best practice L&D delivery solutions, you are ready to develop your career in a business that will encourage your insight and input, welcome your ideas and act on them. That business is AkzoNobel. Home to the Dulux Super Brand and world class products including Sikkens, Cuprinol and Polycell, we are looking for a senior level L&D professional to lead and manage the deployment of our UK L&D strategy. This is a high profile role within our business, part of a new global L&D operating model combining global aligned programs with local bespoke initiatives.
We operate in a number of important market segments ranging from buildings and infrastructure to transport, industrial and consumer goods. We’re also the sector leader in sustainability and number one in the renowned Dow Jones Sustainability Index. We are also named amongst the Top Employers in the UK.  You can’t make a great impact like this without having great people. We want to be the best – to use our leading market positions to deliver a leading performance – and for that, we need the best.  Is that you?
As the Learning & Development Business Partner for the North East you will provide high level Account Manager consultation support for this region. Working alongside senior local HR Business Partners you will be responsible for developing and implementing L&D strategic plans for each business.  You will analyse skill gaps, gain insight of key development needs and challenges and formulate plans to improve internal capability, people engagement and performance.  As the Subject Matter Expert on a country-wide basis for Commercial L&D Capability, you will partner with global and local commercial excellence teams to provide high level L&D consultation to drive people capability within UK Commercial functions. 

Degree qualified (or equivalent experience) you will have proven high level experience in L&D strategy at senior level and be a competent high level facilitator.  Ideally a CIPD (or equivalent) member with a recognised coaching qualification would be an advantage. You will be commercially astute, results focussed and a team player.  You will champion and drive the transition to a learning culture and self-managed development.  You will be effective at analysing needs and devising cohesive solutions, great at motivating and engaging diverse audiences and be a skilled influencer.

At AkzoNobel, we believe we can only grow our business as fast as we grow our people, so if you want to be L&D Business Partner in a business that will invest in you and give you the opportunity to develop please apply below.

AkzoNobel. Where your ideas go far.

Apply now

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Trainer

Trainer Hampshire Trainer
Hampshire
Permanent - £30,000 - £35,000

My client is a fast paced, commercial business which is expanding and evolving. Due to this continued growth they are looking to strengthen the existing Learning and Development team with an experienced Trainer.

Reporting to the Learning and Development Manager and working as part of a national team your responsibilities will be interesting and varied. Initially focusing on the delivery of their existing training programmes such as induction and sales training. As the role develops you will also be responsible for reviewing and improving these programmes, carrying out training needs analysis, design and implementation. You will take the lead on ad-hoc projects and will build relationships with a varied stakeholder group scoping out needs and developing creative solutions.

As a Trainer you will have extensive delivery experience within a corporate and professional environment. Are a strong communicator, with confidence working with senior stakeholders. You will be keen to develop your skills within a growing business and will be committed to your own personal development. Please send your CV or for further information contact Lauren Jones-Barrett on 0207 886 7225.

Advantage Resourcing is a service driven recruitment consultancy.

LocationHampshireSalary£30000 - £35000 per annumReference15215564/003Contact NameAdvantage ResourcingTrainer
Hampshire
Permanent - £30,000 - £35,000

My client is a fast paced, commercial business which is expanding and evolving. Due to this continued growth they are looking to strengthen the existing Learning and Development team with an experienced Trainer.

Reporting to the Learning and Development Manager and working as part of a national team your responsibilities will be interesting and varied. Initially focusing on the delivery of their existing training programmes such as induction and sales training. As the role develops you will also be responsible for reviewing and improving these programmes, carrying out training needs analysis, design and implementation. You will take the lead on ad-hoc projects and will build relationships with a varied stakeholder group scoping out needs and developing creative solutions.

As a Trainer you will have extensive delivery experience within a corporate and professional environment. Are a strong communicator, with confidence working with senior stakeholders. You will be keen to develop your skills within a growing business and will be committed to your own personal development. Please send your CV or for further information contact Lauren Jones-Barrett on 0207 886 7225.

Advantage Resourcing is a service driven recruitment consultancy.

Apply now

View the original article here

Apparently I’ve been ‘a bit quiet’

Whilst having a Skype chat a few days ago the person I was speaking to suggested that my blogging frequency had died down a bit.

I checked my stats for the same time period as last year and the number of posts have indeed come down slightly, although to be honest I still feel that I’ve been blogging regularly and the hits/comments suggest that people are finding my posts to be of value, however ‘perception is everything’ as they say, so I thought I’d share with you what’s been keeping me busy over the past couple of months, especially as I’m planning to write a series of blog posts around some of these activities.

Co-designing, arranging, marketing and launching our Learner Survey in partnership with Towards Maturity. (blog series to follow)Designing, creating, marketing and launching an online programme that builds upon an approach that Google themselves use and demonstrated at Devlearn. (blog post/series to follow)Organising an ‘in house’ COLF programme for my colleagues in the L&D team. (blog series to follow)

Image source

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Training Team Manager

Training Team Manager Bingley

Summary

We are looking for a a talented people manager with experience of leading trainers in a fast paced contact centre or customer services environment.

Client Details

A leading financial services organisation based in Bingley.

Description

Key responsibilities will include:

Lead the training design and delivery team to deliver the creation of high quality training materials and delivery excellence in line with department objectives and targets.
Ensure TNA principles and practices are incorporated when working with the business and stakeholders across short and medium term operational training needs.
Ensure adoption of leading edge learning design principles and methods are across training team.
Responsible for robust design and delivery output
Manage all learning & development programmes including core programmes, regulatory, product and business change, to demanding business timescales and requirements.
Manage full version control and fulfil audit requirements to the correct standard.
Effectively manage the training team resources, resource planning and prioritisation.
Proactively encourage continuous improvements.
Ensure effective risk management processes are established within training in accordance with company's risk appetite and risk and control frameworks.

Profile

The ideal candidate will:

Be able to evidence a proven track record in a results driven training management role.
Be commercially aware, having worked in fast paced environments with high volume requirements.
Have the ability to use their personal impact and credibility to influence at senior levels.
Be able to demonstrate a strong track record of motivating a team to deliver excellent results.
Have in depth knowledge of current training methodologies.
Ideally we are looking for someone with CITP membership or relevant training qualification.

Job Offer

c£35,000 plus benefits

LocationBingleySalary£32000 - £36000 per annum + BenefitsReference13426323/001Contact NameMelanie Parkes

Summary

We are looking for a a talented people manager with experience of leading trainers in a fast paced contact centre or customer services environment.

Client Details

A leading financial services organisation based in Bingley.

Description

Key responsibilities will include:

Lead the training design and delivery team to deliver the creation of high quality training materials and delivery excellence in line with department objectives and targets.
Ensure TNA principles and practices are incorporated when working with the business and stakeholders across short and medium term operational training needs.
Ensure adoption of leading edge learning design principles and methods are across training team.
Responsible for robust design and delivery output
Manage all learning & development programmes including core programmes, regulatory, product and business change, to demanding business timescales and requirements.
Manage full version control and fulfil audit requirements to the correct standard.
Effectively manage the training team resources, resource planning and prioritisation.
Proactively encourage continuous improvements.
Ensure effective risk management processes are established within training in accordance with company's risk appetite and risk and control frameworks.

Profile

The ideal candidate will:

Be able to evidence a proven track record in a results driven training management role.
Be commercially aware, having worked in fast paced environments with high volume requirements.
Have the ability to use their personal impact and credibility to influence at senior levels.
Be able to demonstrate a strong track record of motivating a team to deliver excellent results.
Have in depth knowledge of current training methodologies.
Ideally we are looking for someone with CITP membership or relevant training qualification.

Job Offer

c£35,000 plus benefits

Apply now

View the original article here

Operational Trainer - Central Region

Operational Trainer - Central Region Birmingham

Anchor has an exciting opportunity for an experienced Operational Trainer to join their team. Their main role will to be deliver effective learning & development interventions that drives and supports a competent and capable workforce.

The successful candidate will be expected to manage the regional training centre, to ensure events are planned, in line with demand, to maximum occupancy and that drives or maintains statutory and mandatory training targets.

Location: Central Region

Key Responsibilities:

• Training delivery
• Daily running of the regional training centre
• Planning interventions based on demand identified in the regional / national plans
• Adapting training materials or techniques to meet the needs of the audience
• Revision of training materials based on feedback and evaluation

Required Knowledge & Experience:

Qualifications

• Certificate in training practice, NVQ or equivalent experience
• Part of fully qualified membership of CIPD
• PTTLLS or working towards PTTLLS
• Specific care or health & safety qualifications, would be advantageous

Experience Required:

• Experience of the full learning cycle (training needs analysis, design, delivery and evaluation)
Having worked in a person centred/customer focused environment.
• Experience of training delivery to a diverse and multi skilled workforce
• Proven track record in implementing blended learning techniques

Required Skills:

• Up to date knowledge of industry best practice and standards as well as developments in the L&D arena
• Blended learning techniques
• Appropriate development interventions, suitable for learners in a customer facing environment

Closing Date: 02/03/2015

LocationBirminghamSalary£30k to £34k depending on experienceReference011922Contact NameCintia Santoianni

Anchor has an exciting opportunity for an experienced Operational Trainer to join their team. Their main role will to be deliver effective learning & development interventions that drives and supports a competent and capable workforce.

The successful candidate will be expected to manage the regional training centre, to ensure events are planned, in line with demand, to maximum occupancy and that drives or maintains statutory and mandatory training targets.

Location: Central Region

Key Responsibilities:

• Training delivery
• Daily running of the regional training centre
• Planning interventions based on demand identified in the regional / national plans
• Adapting training materials or techniques to meet the needs of the audience
• Revision of training materials based on feedback and evaluation

Required Knowledge & Experience:

Qualifications

• Certificate in training practice, NVQ or equivalent experience
• Part of fully qualified membership of CIPD
• PTTLLS or working towards PTTLLS
• Specific care or health & safety qualifications, would be advantageous

Experience Required:

• Experience of the full learning cycle (training needs analysis, design, delivery and evaluation)
Having worked in a person centred/customer focused environment.
• Experience of training delivery to a diverse and multi skilled workforce
• Proven track record in implementing blended learning techniques

Required Skills:

• Up to date knowledge of industry best practice and standards as well as developments in the L&D arena
• Blended learning techniques
• Appropriate development interventions, suitable for learners in a customer facing environment

Closing Date: 02/03/2015

Apply now

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Bespoke Custom Learning – Santos & B Online Learning win 2X Platinum Awards!

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We are very happy to announce our eLearning development partnership with Santos has been recognised with 2X LearnX Impact Platinum awards.

Background on the Partnership

Santos chose B Online Learning over 2 years ago to improve their eLearning capacity. They were particularly looking for:

• Faster turnaround times
• More functionality and features
• Lower costs
• To have control of their own content and IP
• An Australian based vendor

B Online Learning designed and developed the eLearning modules using Articulate Storyline.

The Platinum Awards are (click the link to learn about the other award)

In 2013 Santos embarked on a cultural change program to Unlock Performance and Potential by moving away from a systems focus, towards top priorities and ongoing conversations.

To reach Santos’ diverse, international workforce of 3500 permanent employees they developed a blended learning strategy that targeted multiple audiences (Leader and Employee), and varying contexts (Field vs Office vs. International staff). The learning methods deployed provide real time, context specific learning, including:

Web Portal. The new portal condensed 240 separate Performance Management documents into a “two click” shallow site ,with a ”one stop” electronic guide for download (Employee and Leader version). Success is evidenced with 2813 individual hits (80% of our employee population). Videos on motivation and articles are also available.Two E Learning Modules. B Online Learning developed self-paced learning for existing employees, navigating the new Performance Management System changes using Articulate Storyline, web portal links and knowledge tests were deployed. The E modules are now mandatory for all new employees.Classroom skills based learning included E Learning modules as pre-work. Our internal team designed and deliver’s a two hour feedback skills workshop, Feedback Essentials. An expanded one day coaching workshops uses IPADs to video leaders coaching and provides them with real time feedback.

100% of Santos employees were touched by one or more of the learning initiatives. The cost per person of just $6.85 – provided a very cost effective learning program.

B Online Learning provided technology and design innovations including unique security for screen progression using Articulate Storyline variables, incorporation of Santos graphics, and development of work scenarios specific to their field and office based employees. Real time learning to test knowledge acquisition and provide feedback when users knowledge did not meet the minimum learning standard was incorporated.

The E Learning modules are used as pre-work, for new employee inductions, and the Feedback Essentials skills workshop.  This allows for greater depth of understanding and more time for skills practice within the face to face workshops.

The shallow website design provides a “one stop shop” for downloading electronic guides, videos and accessing training.

Finally, to reach the diverse population, employee Lunch and Learn sessions were videoed and synchronized with the PowerPoint/ learning presentation, which enabled live streaming to field and international communities.

Participant Feedback

“Clear articulation of the change in bonus direction and the tools. Loved how this was delivered via online”“The E modules for training Leaders are also good. I had a couple of guys do it ahead of the Feedback Essentials and they understood it well”“Employees liked the Employee Unlocking Potential Guide, particularly the prompting questions for the different conversations”“Just letting you know every hour spent on getting a clear TFD (Top Priorities) has paid off 10 fold … I feel like I’m generating greater enthusiasm whilst reinforcing accountability.”

For more information on B Online Learning eLearning development please visit this link or get in touch with us on 02 9571 6888.

About Administrator:
B Online Learning offers Certified Articulate training workshops (http://bonlinelearning.com.au/articulate-training) around Australia and custom on site Articulate training. Browse our website for more information on all our training and solutions that enable clients and students to build better eLearning.

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The story of how I got to speak at #LT11UK….

….. begins in the Summer of 2010.

I was speaking on the telephone with the fantastic @juliewedgwood on the subject of my progress with using learning technologies since attending LT10, when she suggested that @DonaldHTaylor may be interested in the story as a potential session for LT11… I joked about this…. mulled it over…. dropped Don an email….

… and so it came to pass that at 1400hrs on Day 2 of Learning Technologies 2011 I found myself co-facilitating a session entitled ‘Taking the next steps‘ with @simbeckhampson

I remembered the presentations at LT10 being broadly broken down into 2 types:

The sage on the stage with a pocket full of Bullet Points.And the ‘guide by your side’ with a pocketful of interaction and activities.

It will probably come as no surprise to you to hear that the content of the latter still resonates with me today and indeed Julie Wedgwood (who has become a friend and has delivered that same session back into my organisation for me) falls into that category.

It was that same impact that I wanted to have on those delegates who were kind enough to attend my session at LT11. Here are the simple steps that I took in planning and preparing my session.

Given that my session was about my ‘journey’ over the past 12 months I thought it would fit quite nicely into a calendar format.I identified 12 tools that I had used over the preceding 12 months and slotted 1 of these into each month, which then formed the basis of a PowerPoint deck.I asked my friend Sam, to create a desktop calendar from my PPT slides and then ordered 100 of them

I added some autotweets to each of the slides order to feed the #LT11UK Twitter backchannel.Given the target audience for my session I anticipated that many of them might not have a Twitter account (not yet anyway!), so I set up a Text Wall (courtesy of @xlearn) to allow non-Tweeters to experience participating in a back-channel.I realised that as I had only 25 minutes to cover a 12 month period that I would not be able to cover each of the 12 months, so I created a slidecast using Slideshare which allowed me to cover each of the 12 months in greater detail due to the lack of time pressure. Here it is:

At that point it was time to put everything in the laps of the Gods and as Nike would say

The footage can be viewed here (please not that is appears that this site is still being edited (at least I hope it is) but you’ll get the idea)

The actual presentation went as I had anticipated, however the feedback I received be it  face-to-face, via the backchannel or peoples blogs was phenomenal and quite humbling. I had never thought for a second that such a ‘simple introduction’ to Learning Technologies would have pushed so many peoples buttons. Some people have commented upon the unusual, non-linear, delegate-driven presentation style that I used, others have mentioned how passionate I was…

… whatever the reason, the key factor for me was that people enjoyed it and gained some small measure of motivation of it. I wish you all the very best for your future implementation of Learning Technologie and if I can be of any help or assistance then please don’t hesitate to contact me.

On a final note a BIG “Thank You” to Julie Wedgwood for being the catalyst to me speaking at LT11 and to Don Taylor for taking a ‘punt’ on me.

Did you attend my session?

What (if anything) did you take away to action?

How is the action progressing?

Why not provide your responses in the comments box below?

View the original article here

My first book review…

I’ve always said to myself that I would never write a book review, until the day that I had pored in the (no doubt) significant effort that it would take write a book myself. A sort of ‘who am I to criticise‘ perspective.

That was until this weekend; allow me to explain.

I have been looking for a non-fiction, work-related book to read for some time, to break up the months of fiction reading I have been doing. I started to gravitate towards ‘Designing mlearning‘ by Clark Quinn, however I was out off by one of the 1-star rating comments that had been made. (I tweeted about this experience and since then the book has received 2 x positive reviews). Given that the book was quite expensive for a self-purchase (even on Kindle), I decided to look for something else….

Fortunately for me I popped into work the next day (it was a weekend) and lo-and-behold, it was sitting on our library bookshelf – Result!!

I’ve only got 2-3 chapters into the book, however I have decided to stop reading and start again.

Why?

Well because Clark has very cleverly asked a small number of questions at the end of each chapter, which I think is a great way of providing a period of self-reflection and ‘action planning’ for the reader. So great an idea in fact, that my plan is to write a blog post after each chapter in which I will briefly explain what the chapter covered, but more importantly I’ll answer the very questions (where possible) that Clark asks and will then turn the tables on you ‘Dear Reader’ and ask them of you..

…. stay tuned for Chapter 1.

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My #COLF L4 Assignment

As mentioned in a previous post, myself and the L&D team in which I work are undertaking the COLF programme.

Upon completion of many of the lessons/workshops there is an assignment to undertake as well as some additional reading.

Here’s my 4th assignment:

Assignment A

Start preparing the slides to support your final assessment, using what you have learned today. Be prepared to share at least 7 of these slides and an ‘interaction’ in the session advised by your course facilitator.

Image source

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Quality Indicator Reporting for ASQA Made Easy

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The Data Provision Requirements 2012 requires all Registered Training Organisations (RTO’s) registered with ASQA to provide an annual summary report of their performance against the learner engagement, employer satisfaction and competency completion quality indicators to ASQA.

RTO’s are required to use a Learner Questionnaire and Employer Questionnaire to collect the data for the learner engagement and employer satisfaction quality indicators.

To assist all RTO’s in collecting their data we have built the Questionnaires using Articulate Storyline 2. So for any RTO that uses an LMS with SCORM reporting you will be able to collate your results.

B Online Learning is an RTO, so we understand the requirements. We use this method to collate our Learner and Employer Evaluation data.

We have also provided the source files so if you have Articulate Storyline 2 you can brand and make any changes you like to the Questionnaires. They are yours to keep.

Here are the links to the source files:

Learner Questionnaire Storyline 2 file

Employer Questionnaire Storyline 2 file

If you don’t have Articulate Storyline 2, but do have a LMS, then here are the links to the SCORM 1.2 compliant files to load to your LMS:

Learner Questionnaire SCORM

Employer Questionnaire SCORM

Remember, each LMS has different features and reporting capabilities. However, we can canfirm that Articulate Online and LearnFlex LMS can easily collate and report on the data but we cannot guarantee this with other learning management systems.

Articulate Online is an LMS that makes it easy to distribute and track your Questionnaire’s online (or any other Articulate eLearning course).  It generates a link for you to send to a learner, allows you to view individual user responses, provides graphical analysis on groups and also allows you to export the data to a CSV for detailed analysis.

Need any help with using the Questionnaires? Please leave a comment and we will do our best to assist.

About Beck Verity
Beck is the Creative Director at B Online Learning and project manages our Articulate content development projects. Beck is also a designer and developer and has built numerous projects using Articulate and other authoring tools. Stay up to date with eLearning and follow Beck's tweets! https://twitter.com/bonlinelearning

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HR Change Manager, Bracknell, £80,000 - £90,000 plus package

HR Change Manager, Bracknell, £80,000 - £90,000 plus package Bracknell An international engineering company with operations in over 30 countries currently requires an ambitious and pro-active Change Lead to join the team in Bracknell on a permanent basis, during a time of great transformation. Reporting into the Programme Manager and working extremely closely with the senior leadership team, this position will drive the company’s Change initiatives from a People perspective. Acting as a true thought leader, this role will guarantee the successful renovation of business procedures, systems and culture.

Main responsibilities will include:

Working with senior stakeholders to successfully design and implement the company’s change strategy.

Detecting and addressing potential deterrents to executing the transformation plan, and managing issues of employee resistance sensitively and efficiently.

Project managing different change initiatives, and always communicating the motivations and objectives of these projects clearly and openly.

Working with training managers and senior stakeholders to upskill the existing workforce and to prepare new hires.

In order to be considered for the role you:

Must have an excellent track record of implementing change programs in complex, international organisations.

Will be an avid team player, able to embody the company’s change vision and act as a true support and guide.

Will be an outstanding communicator, and understand the importance of efficient and honest engagement during a time of great change.

Must have strong project management abilities, skilled in the scoping, design and delivery of HR transformation initiatives.

Must be a dependable and knowledgeable professional, able to effectively influence stakeholders at all levels of the business.

LocationBracknellSalary£80,000 - 90,000 plus packageReference881994Contact NameHugo TuckerAn international engineering company with operations in over 30 countries currently requires an ambitious and pro-active Change Lead to join the team in Bracknell on a permanent basis, during a time of great transformation. Reporting into the Programme Manager and working extremely closely with the senior leadership team, this position will drive the company’s Change initiatives from a People perspective. Acting as a true thought leader, this role will guarantee the successful renovation of business procedures, systems and culture.

Main responsibilities will include:

Working with senior stakeholders to successfully design and implement the company’s change strategy.

Detecting and addressing potential deterrents to executing the transformation plan, and managing issues of employee resistance sensitively and efficiently.

Project managing different change initiatives, and always communicating the motivations and objectives of these projects clearly and openly.

Working with training managers and senior stakeholders to upskill the existing workforce and to prepare new hires.

In order to be considered for the role you:

Must have an excellent track record of implementing change programs in complex, international organisations.

Will be an avid team player, able to embody the company’s change vision and act as a true support and guide.

Will be an outstanding communicator, and understand the importance of efficient and honest engagement during a time of great change.

Must have strong project management abilities, skilled in the scoping, design and delivery of HR transformation initiatives.

Must be a dependable and knowledgeable professional, able to effectively influence stakeholders at all levels of the business.

Apply now

View the original article here

Podcast #15: The Learner’s Voice

If you’ve not already read my previous blog posts ‘Getting Beyond Bullet Points (visuals only)’, ‘Getting Beyond Bullet Points (with audio) and Bringing in the BackChannel then I’d strongly suggest having a read of them before you read any more of this post.

Why?

Well for 2 reasons really:

1. The earlier posts will provide you with the context behind this post.

2. The purpose of this specific post is to provide a brief audio summary of the actions that the attendees committed to, on leaving my session. By viewing the earlier posts in this series there is more likelihood that the attendees actions will make sense.

I have to admit that I wouldn’t usually take this approach for providing visibility of the attendees actions, much preferring to have the attendees create an AudioBoo or tweet their actions and then produce a Wordle from those responses, however the large number of attendees (60+) precluded the use of AudioBoo and the small number of tweeps would have had very little impact on a Wordle. What I was/am trying to show to presenters is how their presentation can still resonate days, if not weeks or even months after the live event by using methods such as this to keep the original message alive in the minds of those who attended and if you used a backchannel, perhaps even in the minds of those who did not physically attend.

Anyway, here’s the recording.

(listening time 4 mins)

Subscribe to the podcast in iTunes

Don’t forget, this is Part 4 in a series of posts surrounding my LSG11UK session.

Part 1 – Getting Beyond Bullet Points with visuals only

Part 2 – Getting Beyond Bullet Points with visual and audio

Part 3 – Bringing in the backchannel

Part 4 – The Learners Voice

Part 5 – Getting Beyond Bullet Points live recorded podcast

Part 6 – Tools and resources

——————————————————————————————-

View the original article here

Senior Learning & Development Manager - Commercial

Description

From a secret recipe to a bold idea and very proud traditions, we build the future. Coca-Cola Enterprises (CCE) manufactures, distributes, sells and markets some of the world’s strongest brands in non-alcoholic beverages. We are part of Coca-Cola Enterprises Inc, the leading Western European marketer, distributor, and producer of bottle and can non-alcoholic refreshments and the world’s third-largest independent Coca-Cola bottler. Some of the brands you will find in our portfolio are Coca-Cola®, Fanta®, Powerade®, Glaceau Vitaminwater®, Monster® and Caprisun®.

Leading brands, great people, growth and the reward that comes with it: the raw materials for success are right here. But still, success depends on our skilled management sharing thirst: a thirst for getting more and better from our people and systems, a thirst for pushing limits, and a thirst for the rigour and challenge of a fast moving business.

Do you have a personality with the power to influence and connect?
Can you sustain the pace to keep on growing?
Will you make an impact with your desire to win?

Senior Learning and Development Manager

Permanent

What you become a part of

• Leading a team to consult, design & deliver learning solutions for the Commercial Function across Europe
• To design solutions through internal or external methods that delivers a performance improvement through effective learning and development.
• To lead the deployment of quality learning solutions for the Commercial Functions
• Front Line Account Manage the Commercial HRBP teams as appropriate
• Line Manage a team of European L&D Managers

What to expect

• Consult and design solutions through internal or external resources to deliver a quality solution for our customers
• Work with L&D Services to review effectiveness of solution and evaluate ROI.
• Line management of L&D Managers to ensure all solutions are delivered on time and to agreed objectives
• Proving a first class L&D service to the European Sales and Marketing Team
• Delivering the budget and management of vendors
• Full implementation of the L&D Commercial Plan
• Managing design feedback from facilitators/L&D Managers
• Managing relationships with HRBPs and Commercial Stakeholders
• Delivery of quality L&D projects on time, in budget and meeting the business needs
• Performance management of L&D Managers
• Budgetary management

Job Activities

• Partner the HRBP for Commercial European Teams to deliver key projects and initiatives from a professional L&D perspective
• Using internal consultancy methodology, design and deliver a learning solution that delivers the requested business need and raises performance/capability.
• Lead key internal L&D projects to improve business performance and build the capability of our people
• Lead work with the L&D Services/ field L&D team to ensure an effective implementation plan for rollout.
• Build and maintain positive external contacts to keep up to date with the external market and latest trends in L&D.
• Apply project management methodology to manage and monitor progress on development solutions.
• Be responsible for the budget in line with design/implementation costings and travel expenditure
• Identify and evaluate future trends within the Development ‘market’.
• Liaise with the Instructional design team where required
• Lead the L&D Design to deliver quality L&D solutions with pace, efficiency and creativity
• Deliver senior training where required.
• Manage queries from facilitators on course content and feed through to the relevant L&D Manager
• Ensure sufficient supplies of materials are available to meet the plan
• Review evaluation feedback, define appropriate actions and progress
• Line manage and deliver the ‘My Development Experience’ for L&D Managers and ensure appropriate resource and capability levels within the team
• Continuously assess the quality assurance activities to ensure the standard of delivered training is in line with requirements. Coach as appropriate to improve standards
• Act as point of reference for, and supply expert advice to facilitators with regard to course delivery
• Identify where learning products may require update/maintenance, action or feed through as appropriate
• Deputise for the AD Commercial as necessary

Qualifications

What we expect of you

Experience in applying organisation development solutions in a cross matrix organisationExtensive L&D design and delivery expertiseExperience in leading large scale, complex projects from an L&D perspectiveStrong theoretical understanding of Learning development and how to apply in a pragmatic way to deliver an effective result for the customerProven track record of large scale, remote team managementExcellent internal consulting skillsProject management skillsExcellent communication and facilitation skillsPsychometric assessment tools - advantageousCIPD or country equivalent – preferredEuropean Travel 15-30%

Application

If this role is of interest to you, please upload a recent copy of your CV below and a member of the Talent Acquisition team will be in touch.

www.cokecce.com/careers

We believe that equal opportunities means inclusion, diversity and fair treatment for all.

Apply now

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Learning Beyond the Course (eLN event)

Once again I have been lucky enough to attend a fantastic CPD event in the shape of todays eLN event – Learning Beyond the Course.

@RobHubbard was our compère for the day, decked out as usual in a gloriously flowery shirt

(where do you get them from Rob?)

In line with my previous Blog post ‘Small Chunks‘ I was committed to taking away 1 Action Planning point per session that I could actually do something with back in my organisation.

Here we go…

Ben Betts – And Now For Something Completely Different…

If you’ve ever wondered what you can do with a paper clip, a stick, some constraint and a carrot then you’ll be gutted that you missed Ben’s session. But ‘cos he’s a good bloke he’s blogged about it in some detail here.

Which leads me to my action planning point(s)

Try and sweet-talk Ben into sending me the game that he kicked his session off with (very clever and innovative)Read Daniel Pink’s Drive (Ben referenced this several times and as we have it sat in our library it makes sense to have a look)

Graeme Duncan – Breaking Down Barriers: The Ubiquitous Delivery of Thin Client Immersive Simulations

I’ll be the first to admit that the title of this session was more than a little off-putting when I read about this event on the eLN website, but once I realised that we were going to be ‘virtually’ running around a Type 22 RN frigate, putting out fires and catching saboteurs I was hooked! It was certainly enlightening  to hear that Caspian Learning have been creating some realistic virtual environments for some VERY security-conscious clients…. interesting…

Log into Thinking Worlds and request a demoInvite Graeme into my organisation to demo Thinking Worlds.

Ed Stonestreet – Not eLearning

Ed reminded us that the elearning industry is worth $10bn and is almost without exception dull, dry and academic. As I work within a highly-regulated Industry I could certainly relate to Ed’s point that it is focussed on those who have a mandate to learn, those who need to tick a box. Apparently only 20% of any audience is motivated and inspired to act, the other 80% may have a latent interest but they need to be engaged, entertained and wowed in order to get them to participate. How can this be done….? Well Ed went on to explain in not so many words the Affective Context model, which I aren’t going to attempt to explain here, instead I’ll direct you towards Nick Shackleton-Jones blog.

Ed made such a good job of raising the issue of ‘engagement’ and ‘interest raising’ that I am going to direct our internal Learning Facilitators towards the Affective Context model video.Review the YooDoo tool that Ed is involved in.

Rob had promised us an excellent lunch and Holborn Bars certainly didn’t disappoint!!!

Following lunch we had 3 great Pecha Kucha presentations, I’ve come to realise that these appear to be a staple element of an eLN event and I look forward to seeing them; who knows I may even present one at the November event (if anybody from the eLN board is reading this, that wasn’t a formal commitment!)

Jane Hart – Transforming Workplace Learning with Social Media

Jane Hart – Transforming Workplace Learning with Social Media

It was great to see Jane Hart again after lunch as the last time we met was at a Twitter workshop that she ran back in the Spring at the Informatology conference. Jane (as always) did a great job of proving the power of Twitter as a crowd-sourcing tool by calling upon her Twitter followers to respond to various questions that she was ‘auto-tweeting’ during her presentation. I was quite surprised to discover how few people in the immediate audience were Twitter users, although this is a pattern that I have noticed emerging at the IITT conference and the eLN showcase…. I wonder why….?

Patrick Fitzpatrick – Living in a World Without ‘Click Next to Continue’

Patrick addressed an issue that I have been working on for sometime in my organisation which is “how can my learners progress through a piece of elearning’ without a next button on the screen. He had some great examples of using visuals to act as menu screens, which mirrors an approach I have taken with a Display Screen Equipment awareness package.  This visual approach seemed to split the audience into 2 groups; those that ‘got it’ and those that thought that introducing a ‘fun’, visual component was a distraction and on some occasions set a false impression of how dull, boring and repetitive working life can be

Patrick made a great reference to the level of elearning interaction over the years:

Yesterdays elearning = dictationTodays elearning = investigationTomorrows elearning = exploration (hopefully!)

So what were my action planning points?

Continue the work I am doing on removing the next button from my elearning module and then…publicise this to the remaining elearning authors to show them that it ‘is’ possible.

Throughout the day the entire conference had taken the form of a crossword/wordsearch/game of battleships which I thought was really innovative and brought an interesting element to the event, my only concern with taking this approach was that I (and perhaps my learners) would be so distracted by the gaming element that the learning could suffer… not something I’m instantly dismissing though, and as with the rest of the day has provided food for thought….

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Designing #mlearning Book Review – Chapter 5

As I mentioned in a previous blog post, I intend to provide a brief synopsis of each chapter of ‘Designing mlearning‘, but more importantly I intend to answer the questions that Clark poses at the end of each chapter and then pose those same questions back to you ‘Dear Reader‘

Chapter 5 – Getting Contextual

We start this chapter off with the statement “content may be king, but context rules“, which provides a nice stepping stone into a number of examples that Clark provides to show what others have done to take advantage of mobile capabilities, via some concrete examples as opposed to abstract principles and possibilities.

We start off with an example from within the formal K12 education sector in which it was identified that laptops were the wrong form factor for children’s little hands so Elliot Soloway started developing software for the much more ‘form factor friendly’ PDAs to support note-taking, collecting and the sharing of data, whilst elsewhere the portability of mobile devices has supported children in conducting out-of-class experiments.

We then skip forward to Higher Ed and look at how students are accessing course management information such as schedules, syllabi and assignments from their mobile devices as well as accessing online recordings of lectures. The are a few interesting examples of educational establishments providing iPods, iPhones and iPod Touches to students (with varying degrees of success), which has regenerated my thinking around providing low-cost devices (I’m thinking iPod touches) within businesses to facilitate the uptake of mobile device usage.

We naturally progress onto Organisational uses of mobile devices, where Clark promises us some case studies in the next chapter, but for now we are reminded of the use of handheld scanners for stock control, data tracking, healthcare data provision, a drug trial in Canada using Blackberries to remind subjects to take their medication and finally the perhaps most recognised use within businesses, of employees connecting with Enterprise-wide contacts and calendars.

We finish off the chapter with these questions being posed (along with my responses):

What examples of mobile use have you seen that can provide models for what you might try?A few weeks ago I attended an eLearning Network event during which I observed a demonstration of a native app ‘shell’ that allowed content (of pretty much any file type I think) to be contained within it. For me the real ‘wow’ factor of this was the fact that access to each piece of content could be set to activate upon arrival at a physical location as opposed to having everything ‘on show’, this led to me to start thinking about whether it would be possible for the content to be activated as a result of other factors i.e. those that have been mentioned in this mindmap that was produced last year. All I need now is an opportunity to put this into practice!What barriers do you face in your context, and what possible solutions have others found?As a vendor, one of the biggest barriers I face in my role, is the client perception that mobile learning is ‘shrunken down’ desktop learning. I attempt to overcome this perception by demonstrating ‘best use’ examples of mobile devices and even challenge/question the client as to how they use their mobile device to support themselves in both their personal and professional lives. This usually leads to an interesting conversation that highlights that ‘shrunken down’ desktop learning didn’t figure in their response. I won’t say that this approach works all of the time, or even most of the time, however I’m sure it provides food for thought…… So folks,, why not take a look at the questions above and provide your own responses in the comments below?

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How open source development processes impact software quality

This article is part of a series of blog posts reviewing academic studies into open source software quality.

Exploring the Effects of Process Characteristics on Product Quality in Open Source Software Development, Koch and Neumann, 2008

Koch and Neumann from Vienna University published this paper in 2008. It built on prior published research into open source development processes and was a landmark study in terms of scale, extracting metrics from over 2 million lines of code. Prior published research in this area analysed data from code repositories and bug trackers, however Koch and Neumann were concerned that the resulting metrics focused too much on product rather than process. Their study would review both product AND process, with the particular aim of  assessing the impact of software processes on product quality.

12 Java presentation frameworks were selected as the focus of the research including Cocoon, Struts, Maverick and others. Product metrics were taken by running code analysis tools on downloaded stable releases, while process metrics were extracted from the CVS versioning logs relating to the same versions they had downloaded. As the various metrics all related to respective filenames, both product and process metrics could be merged into a single record in a database, following which queries could be run on the merged data. It was the largest study of its kind to date and analysed over 6,000 Java classes containing 2 million lines of code. No prior study had reached more that 700 classes at that time so it’s a significant study in its field.

Cutting to the chase (and through twenty pages of detailed methodology and analysis) some of the interesting results from a software practitioner’s perspective included:

A high number of programmers and commits is associated with problems in quality at class levelThe most important negative impact was on code complexity and class sizeOpen source projects often bypass important aspects of design, common violations include failing to refactor designs and large class size.

The authors suggested that some of these pitfalls can be avoided by setting up a design that will cope well with increasing numbers of classes and complexity. They also suggest striving for more equal distribution of commits by organising programmers into small teams to keep quality high. Of course that’s easier said than done in open source development where large numbers of programmers may be active on a project but with a tendency to choose what they work on rather than be allocated tasks.

What is particularly interesting is that Koch and Neumann also proposed thresholds for a set of metrics relating to software quality and suggest that ranking software projects against these thresholds would assist in comparing software quality among projects. Such a thing would be a really useful tool. We already have tools such as Ohloh which publish various metrics through codebase analysis but none of the Ohloh metrics relate to quality. Using some of the methods applied in this research, a tool like Ohloh could be extended to reveal some really insightful data on open source code quality.

View the original article here

Strategic HR - Talent & Leadership Specialist

Strategic HR - Talent & Leadership Specialist London

Shape the MPS of tomorrow

To protect London and fight crime, the MPS must be the best it can be. That means our leaders must be trained to provide support, direction and vision for a truly exceptional team. That’s where you come in. As a Strategic HR Talent & Leadership Specialist, you’ll be the driving force behind our talent programmes, making sure senior figures are fully equipped to excel.

This is an exciting opportunity to design and develop MPS Talent & Leadership programmes. You’ll make sure senior leaders have the experience and skills to fulfil MPS goals, through expert support, interventions and training. You’ll also design assessments that help us evaluate leadership potential. It’s your chance not only to influence the Met at the highest level, but to join Strategic HR, which delivers our overall People Strategy. You’ll bring your expertise to this 45-strong team, working both within and outside your specialism.

An experienced HR professional with CIPD membership (or equivalent accreditation) or equivalent experience, you’ll have worked on Talent and Leadership programmes before. You’ve shaped strategies and designed processes, drawing on your knowledge of current talent management practice. This should cover leadership and development, and selection and engagement. You’re also a skilled project manager, with a proven ability to deliver change. Now you’re ready to use this expertise plus your collaborative approach to create an outstanding leadership team. One that can make a real difference to the Met and, ultimately, the people of London.   

To apply, please visit our website to download a role specific information pack and application form.

Completed applications must be returned by Friday 27th February 2015.

We view diversity as fundamental to our success. To tackle today’s complex policing challenges, we need a workforce made up from all ofLondon’s communities. Applications from across the community are therefore essential.

LocationLondonSalaryc£43,000Reference392357Contact NameRecruitment

Shape the MPS of tomorrow

To protect London and fight crime, the MPS must be the best it can be. That means our leaders must be trained to provide support, direction and vision for a truly exceptional team. That’s where you come in. As a Strategic HR Talent & Leadership Specialist, you’ll be the driving force behind our talent programmes, making sure senior figures are fully equipped to excel.

This is an exciting opportunity to design and develop MPS Talent & Leadership programmes. You’ll make sure senior leaders have the experience and skills to fulfil MPS goals, through expert support, interventions and training. You’ll also design assessments that help us evaluate leadership potential. It’s your chance not only to influence the Met at the highest level, but to join Strategic HR, which delivers our overall People Strategy. You’ll bring your expertise to this 45-strong team, working both within and outside your specialism.

An experienced HR professional with CIPD membership (or equivalent accreditation) or equivalent experience, you’ll have worked on Talent and Leadership programmes before. You’ve shaped strategies and designed processes, drawing on your knowledge of current talent management practice. This should cover leadership and development, and selection and engagement. You’re also a skilled project manager, with a proven ability to deliver change. Now you’re ready to use this expertise plus your collaborative approach to create an outstanding leadership team. One that can make a real difference to the Met and, ultimately, the people of London.   

To apply, please visit our website to download a role specific information pack and application form.

Completed applications must be returned by Friday 27th February 2015.

We view diversity as fundamental to our success. To tackle today’s complex policing challenges, we need a workforce made up from all ofLondon’s communities. Applications from across the community are therefore essential.

Apply now

View the original article here